Refund and Returns Policy

1. Eligibility for Refund:

Refunds will be considered under the following circumstances:
Defective or damaged products upon receipt.
Errors in the printing process that deviate from the approved proof.
Non-receipt of the order within a reasonable timeframe.
2. Refund Process:

To initiate the refund process, customers must contact our Customer Support Team within  days of receiving the order.
Provide clear photographic evidence of the defect or damage for assessment.
3. Defective or Damaged Products:

If the product is deemed defective or damaged, Printitup will offer one of the following options:
Replacement of the product at no additional cost.
A full refund of the purchase price.
4. Errors in Printing:

In the event of errors in the printing process that deviate from the approved proof, Printitup will:
Reprint the order with the corrections at no additional cost.
Offer a refund if a reprint is not feasible or desired.
5. Non-Receipt of Order:

If an order is not received within the expected timeframe, customers should:
Contact our Customer Support Team to track the order.
If the order cannot be located, Printitup will offer the option of a replacement or a full refund.
6. Exclusions:

Printitup reserves the right to deny refunds in the following situations:
Customer dissatisfaction with the design, color, or layout, where the proof was approved before production.
Errors in the provided design files.
Delays caused by factors beyond Printitup control, such as shipping carrier issues or customs delays.
7. Processing Time:

Refunds will be processed within 7 days of approval.
8. Contact Information:

For all refund inquiries and requests, please contact our Customer Support Team at